PM REFINERY

Privacy Policy

At PM Refinery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in relation to our gold trading website, which facilitates online order creation, management, and transactions.

Information We Collect

Personal Details:

We collect key personal information, including identification and contact details of the person in charge, to facilitate account administration and communication.

Company Details:

We collect essential company-related information, such as registration details and tax-related data, to ensure secure account management and compliance with regulatory requirements.

How We Use Your Information

We use your information for the following purposes:

  • To create and manage your account, as administered by our team.
  • To process, track, and fulfill online orders and transactions for gold trading.
  • To facilitate offline physical gold trade arrangements and deliveries, coordinated through our administrators.
  • To ensure the security of your account and transactions, including fraud detection and prevention.
  • To provide customer support and respond to your inquiries or concerns.
  • To improve our website and services based on aggregated, anonymized usage data.

Data Security

We employ industry-standard security measures, including encryption, access controls, and secure storage, to protect your personal information from unauthorized access, use, or disclosure. Our system are handled by trained personnel under strict confidentiality agreements. Regular security audits and updates are conducted to maintain the integrity of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined above, or as required by law. Transaction records are kept for a minimum of 7 years to comply with financial regulations, after which they are securely deleted or anonymized.

Your Rights

As our accounts are admin-created, you may contact us to request the deletion of your account and associated data.:

  • Request access to your personal information.
  • Request corrections to inaccurate data.
  • Request deletion of your data, subject to legal retention requirements.

Cookies and Tracking Technologies

We use cookies to enhance your website experience, ensure security, and analyze usage patterns. You can manage cookie preferences through your browser settings, though this may affect certain website functionalities.

Contact Us

If you have any questions or concerns about our privacy practices, please reach out to us at [email protected].

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our website.